Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist and enjoy the convenience of weekly pay! We're seeking a tech-savvy professional to deliver exceptional customer support to our Madison-based clients. This full-time role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills shine. If you're passionate about technology and helping others, apply today to become part of our innovative team!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently with clear communication
- Document all support tickets and maintain accurate records in our CRM system
- Collaborate with IT team to implement system improvements
- Train users on new technologies and best practices
- Monitor system performance and report potential security risks
- Assist with onboarding new employees and device setups
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, etc.) preferred
- 1-2 years of technical support or customer service experience
- Proficiency with Windows, macOS, and common business software
- Strong troubleshooting skills and ability to remain calm under pressure
- Excellent verbal and written communication abilities
- Basic knowledge of networking concepts and cloud services
- Ability to work flexible hours including occasional evenings
- Valid Wisconsin driver's license for occasional on-site visits