Job Description
Join our dynamic IT team in Kansas City, MO and enjoy the convenience of weekly pay! We're seeking a passionate Help Desk Support Specialist to provide exceptional technical assistance to our growing client base. This role offers immediate compensation opportunities and the chance to advance your career in a collaborative, fast-paced environment.
As a key member of our support team, you'll troubleshoot hardware/software issues, maintain system documentation, and deliver outstanding customer service. If you're ready to make an impact and get paid weekly, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and update technical documentation and knowledge base articles
- Manage service tickets using ITSM software (e.g., ServiceNow, Jira)
- Collaborate with network and security teams on complex incidents
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS and Microsoft Office 365
- Strong troubleshooting skills with network connectivity issues
- Excellent communication and customer service abilities
- Experience with ticketing systems and remote desktop tools
- Ability to prioritize tasks in a fast-paced environment
- Valid driver's license and reliable transportation