Job Description
Join our dynamic IT team as a Help Desk Support Specialist and enjoy the convenience of weekly pay! We're seeking a tech-savvy professional to provide exceptional technical support to our users in Wichita. This role offers growth opportunities, competitive benefits, and a collaborative work environment where your problem-solving skills will shine. If you're passionate about delivering top-tier customer service and resolving technical challenges, apply today and start your career journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure computer systems, networks, and peripherals
- Document support tickets and maintain accurate technical records
- Train users on new technologies and best practices
- Collaborate with IT teams to implement system improvements
- Monitor system performance and report security concerns
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills with hardware/software issues
- Excellent verbal communication and customer service abilities
- CompTIA A+ certification preferred
- Ability to work flexible hours including occasional weekends