Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and enjoy the unique benefit of weekly pay in the heart of Dallas! We're seeking a customer-focused tech enthusiast to deliver exceptional IT support to our growing team. This hybrid role combines remote flexibility with in-office collaboration in our modern downtown Dallas workspace. Enjoy competitive compensation, comprehensive benefits, and the financial stability of weekly paychecks. Be part of an innovative company that values your expertise and rewards your dedication.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Manage user accounts, permissions, and access control systems
- Document support tickets and maintain detailed knowledge base articles
- Collaborate with IT team on system upgrades and security protocols
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency with Windows OS, Microsoft 365, and remote desktop tools
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Basic knowledge of cybersecurity principles and best practices
- Ability to work independently and in a team environment