Job Description
Join Our Team as a Help Desk Support Specialist
We are looking for a proactive and technically skilled Help Desk Support Specialist to join our growing team in Miami, FL. In this role, you will be the first point of contact for our employees, ensuring seamless IT operations and providing top-tier technical assistance. If you are passionate about technology and enjoy solving complex problems, we want to hear from you.
Why Work With Us?
- Competitive Salary: Earn between $55,000 and $75,000 depending on experience.
- Modern Environment: Work in a fast-paced, innovative tech hub in Downtown Miami.
- Professional Growth: Access to continuous learning and career advancement opportunities.
- Comprehensive Benefits: Health, dental, and vision insurance, along with 401(k) matching.
Responsibilities
Your Key Responsibilities Will Include:
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop for hardware and software issues.
- Troubleshoot and resolve network connectivity problems, printer malfunctions, and operating system errors.
- Manage and track IT service requests using ticketing systems (e.g., ServiceNow, Jira) to ensure timely resolution.
- Install, configure, and maintain desktop computers, laptops, and mobile devices for employees.
- Assist in the deployment of new hardware and software updates across the organization.
- Document all technical issues, resolutions, and procedures in the knowledge base.
- Collaborate with the IT team to identify and resolve systemic issues affecting user experience.
Qualifications
What We Are Looking For:
- High school diploma or equivalent; Associate’s degree or Bachelor’s degree in Computer Science or related field is preferred.
- Minimum of 1-3 years of experience in a Help Desk, Technical Support, or IT support role.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Familiarity with remote access tools (TeamViewer, AnyDesk) and ticketing systems.
- Excellent problem-solving skills and the ability to diagnose issues quickly under pressure.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to lift and carry computer equipment and stand for extended periods as needed.