Job Description
We are urgently hiring a skilled Help Desk Support Specialist to join our growing IT team in Henderson, NV. If you are a tech-savvy problem solver who enjoys helping others navigate the digital world, we want to hear from you!
As part of our IT department, you will serve as the first point of contact for employees, ensuring seamless technology operations. We offer a competitive benefits package, a collaborative work environment, and opportunities for rapid career advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and resolve IT service tickets within established SLAs.
- Install, configure, and maintain workstations, printers, and peripherals.
- Assist with software updates, patches, and security protocols.
- Maintain accurate documentation of incidents, solutions, and procedures.
- Collaborate with senior IT staff on complex technical projects.
Qualifications
- High School diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11, MS Office Suite, and Active Directory.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail.