Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Greensboro, NC! We're urgently seeking customer-focused professionals to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and on-site technical support for 150+ employees
- Manage ticketing systems and document troubleshooting processes
- Deploy and configure network equipment (routers, switches, firewalls)
- Collaborate with senior engineers on complex system outages
- Train users on new software and security protocols
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or Network+ certification preferred
- Expertise in Windows 10/11, Active Directory, and Office 365
- Strong customer service and communication skills
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30lbs for hardware installations