Job Description
Join our award-winning IT team in Tulsa! We're urgently seeking a Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to launch or advance your career in IT with a company that invests in your growth. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today and become the hero behind our seamless user experience!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage IT asset inventory and ticketing systems (ServiceNow/Jira)
- Document solutions and create knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT security best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, Active Directory, and VPN technologies
- Strong troubleshooting skills with network diagnostics tools
- Excellent communication and customer service abilities
- Experience with ITIL service management principles
- Ability to work flexible hours including occasional on-call duties