Job Description
Are you a problem solver with a passion for technology? We are looking for a Help Desk Support Specialist to join our growing team in Tampa, FL. In this role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring business continuity.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certifications reimbursement.
- Collaborative and innovative work environment.
Apply today to take your IT career to the next level!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
- Troubleshoot hardware and software issues for desktops, laptops, printers, and mobile devices.
- Manage and track incoming support tickets using ITSM tools (e.g., ServiceNow).
- Install, configure, and maintain operating systems and applications.
- Conduct user training sessions and create knowledge base articles.
- Collaborate with the IT team to implement network upgrades and security patches.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent experience.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Active Directory, and Office 365.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks effectively.
- Customer-service oriented mindset.