Job Description
Join TechSolutions Inc.'s award-winning IT support team in sunny Tampa! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our dynamic workforce. As the frontline of our IT operations, you'll empower employees to maximize productivity while maintaining a secure digital environment. Enjoy competitive benefits, career growth opportunities, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage IT service tickets using ServiceNow with SLA adherence and customer satisfaction focus
- Deploy and configure desktop/laptop hardware, peripherals, and mobile devices
- Document all IT procedures, solutions, and knowledge base articles
- Collaborate with infrastructure team on security protocols and system updates
- Train end-users on cybersecurity best practices and new software implementations
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience (2+ years)
- CompTIA A+ or Network+ certification required (Security+ preferred)
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong troubleshooting skills with hardware, software, and network issues
- Exceptional communication and customer service abilities
- Experience with ITIL frameworks and ticketing systems
- Ability to lift 30lbs and work in a fast-paced environment