Job Description
Join our dynamic IT team and become the hero of workplace technology! TechSolutions Inc. is seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our Houston-based clients. If you thrive in fast-paced environments and love solving puzzles, this is your opportunity to start your career tomorrow. Enjoy competitive benefits, growth opportunities, and a culture that values innovation and teamwork.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, solutions, and asset configurations in ITSM systems
- Collaborate with network and security teams on complex technical escalations
- Train users on new technologies and best practices
Qualifications
- 1+ years of technical support experience or relevant certification (CompTIA A+, Google IT Support)
- Proficiency in Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional weekends
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)