Job Description
Start your IT career TOMORROW in Charlotte, NC! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to join our award-winning team. If you thrive on solving technical puzzles and delivering exceptional customer experiences, this is your moment to shine.
Join a forward-thinking company where your expertise directly impacts thousands of users daily. Enjoy competitive compensation, comprehensive benefits, and a culture that values growth and innovation. Don't wait—apply now and begin your journey tomorrow!
Responsibilities
- Deliver prompt, professional technical support via phone, email, and remote tools
- Troubleshoot hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure desktop/laptop equipment with enterprise standards
- Document incidents, resolutions, and knowledge base articles
- Collaborate with network/infrastructure teams on complex escalations
- Provide user training on security protocols and best practices
Qualifications
- 1+ years of help desk or tier-1 support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows OS, Office 365, and remote support tools
- Strong Active Directory and basic networking knowledge
- Exceptional communication and problem-solving abilities
- Customer-first mindset with patience under pressure
- Ability to work flexible shifts including occasional on-call duties