Job Description
Join our dynamic Honolulu team as a Help Desk Support Specialist and start making an impact tomorrow! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise systems. This contract role offers immediate start date, competitive compensation, and the chance to work with cutting-edge technology in Hawaii's vibrant tech hub. Perfect for candidates ready to jumpstart their IT career with hands-on experience in network troubleshooting and user training.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve desktop/laptop problems including OS, email, and application configurations
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with network engineers on complex connectivity and security incidents
- Deploy and configure new workstations and mobile devices
- Conduct user training sessions for new software rollouts
- Maintain asset inventory and software license compliance
Qualifications
- 1-3 years of IT help desk or desktop support experience
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certification preferred: CompTIA A+, Google IT Support, or equivalent
- Excellent communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work flexible shifts including occasional weekends