Job Description
Join our dynamic team as a Help Desk Support Specialist and make an immediate impact! We're seeking tech-savvy problem-solvers to deliver exceptional customer support across Louisville. Enjoy a modern workplace, competitive compensation, and growth opportunities in a fast-growing IT services firm. Start your career tomorrow – no experience required for motivated candidates!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Document all incidents, resolutions, and asset changes using ITIL-compliant systems
- Collaborate with senior engineers on complex escalations and preventative maintenance
- Train users on new technologies and security protocols
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- 1+ years in customer service or technical support role
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- Strong analytical and troubleshooting abilities for endpoint devices
- Excellent communication skills with patience for diverse user levels
- Experience with service desk tools (ServiceNow, Jira, or Zendesk)
- Ability to work flexible shifts including occasional weekends