Job Description
Join TechNova Solutions as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're offering a competitive $5,000 sign-on bonus for qualified candidates who start by December 31, 2023. This role is your gateway to a thriving IT career in Florida's vibrant tech hub. Enjoy hybrid work arrangements, comprehensive benefits, and opportunities for professional growth while supporting our cutting-edge infrastructure.
Why St. Petersburg? Experience the perfect blend of urban energy and coastal living. With easy access to beaches, cultural attractions, and a growing tech scene, St. Petersburg offers an exceptional work-life balance. Our modern office is located in the heart of the city's innovation district.
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage IT service tickets using ServiceNow with 95% first-call resolution target
- Deploy and configure new workstations, peripherals, and mobile devices
- Document solutions in knowledge base and maintain asset inventory
- Collaborate with network and security teams on escalated issues
- Conduct quarterly cybersecurity awareness training for staff
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficient in Windows 10/11, Active Directory, and Microsoft 365
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Strong customer service skills with ability to remain calm under pressure
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Valid Florida driver's license for occasional hardware pickups