Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional user support while advancing your career in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology. Apply today and become part of our mission to empower businesses through innovative IT solutions!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for 150+ users
- Deploy and configure workstations, printers, and network devices
- Manage Active Directory accounts and permissions
- Document all incidents and resolutions in ServiceNow
- Collaborate with network and security teams on complex escalations
- Conduct user training on new systems and best practices
Qualifications
- 2+ years of enterprise help desk experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11, macOS, and Office 365
- Strong understanding of TCP/IP and networking fundamentals
- Excellent verbal/written communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including occasional on-call duties