Job Description
Are you a problem-solver who thrives in a fast-paced, high-tech environment? Apex Digital Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team in the vibrant city of St. Petersburg, FL.
We are not just looking for someone to fix computers; we are looking for a partner in technology who can elevate our user experience. If you have a passion for IT infrastructure and a knack for communicating complex technical concepts simply, we want to hear from you.
Why Choose Us?
- Competitive Compensation: Salary range of $45k - $65k depending on experience.
- Modern Work Environment: Collaborative office in the heart of St. Pete with a relaxed tech culture.
- Growth Opportunities: Clear pathways to Senior Engineering and Systems Administration roles.
Responsibilities
- Incident Resolution: Receive, triage, and resolve incoming IT tickets (hardware, software, and network issues) within defined SLAs.
- Hardware & Software Support: Perform installations, configurations, and troubleshooting for desktops, laptops, printers, and mobile devices.
- User Education: Conduct training sessions and create documentation to empower users with self-service knowledge.
- System Maintenance: Assist in the deployment of new operating systems and applications across the organization.
- Remote Support: Utilize remote access tools to assist off-site or remote team members efficiently.
- Inventory Management: Maintain accurate records of equipment assets and warranty information.
Qualifications
- Experience: 1-3 years of experience in Help Desk or IT Support roles.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficiency in Windows (10/11), Active Directory, Microsoft Office Suite, and remote support tools (TeamViewer, LogMeIn).
- Soft Skills: Excellent verbal and written communication skills with a focus on customer service.
- Flexibility: Ability to work occasional evenings or weekends to support critical system updates.