Job Description
We are seeking a highly motivated Help Desk Support Specialist to join our dynamic IT team in the heart of Portland, OR. If you are passionate about solving technical problems and providing exceptional user support, we want to hear from you. As a valued member of our team, you will play a crucial role in maintaining our company's technology infrastructure.
Key Highlights:
- Generous Sign-on Bonus: Earn up to $2,500 upon successful completion of your first 90 days.
- Modern Work Environment: Collaborate with a diverse team in a hybrid-friendly office setting.
- Professional Growth: Opportunities for certification support and career advancement.
We are looking for a tech-savvy individual who thrives in a fast-paced environment and can translate complex technical issues into simple solutions for our employees.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and update the IT asset management database and service ticketing systems (e.g., ServiceNow, Jira).
- Install, configure, and troubleshoot workstations, laptops, printers, and mobile devices.
- Conduct regular system updates, security patches, and antivirus scans.
- Assist in the planning and execution of IT projects and system migrations.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Minimum of 1-3 years of professional experience in IT Help Desk or Technical Support.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote access tools (TeamViewer, LogMeIn) and ticketing systems.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly to non-technical users.
- CompTIA A+ certification or equivalent technical degree is highly preferred.
- Ability to work flexible hours, including occasional evening or weekend support rotations.