Job Description
Join our dynamic team as a Help Desk Support Specialist in Anchorage, Alaska! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates. As the first point of contact for technical issues, you'll provide exceptional customer service while troubleshooting hardware, software, and network problems. Enjoy a collaborative environment with growth opportunities in Alaska's thriving tech sector. Apply today to secure your spot!
Responsibilities
- Resolve Tier 1-2 technical issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Manage Active Directory accounts and permissions
- Document tickets in ServiceNow with detailed resolution steps
- Train end-users on software applications and security protocols
- Collaborate with network and security teams on complex escalations
- Support office equipment (printers, scanners, AV systems)
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS (10/11) and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Valid Alaska driver's license (for occasional on-site support)