Job Description
Join our innovative IT team as a Part-Time Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support in Irvine's dynamic business hub. This role offers flexible hours while allowing you to solve complex technical challenges and enhance digital experiences for our diverse clientele. Perfect for students, career changers, or experienced technicians seeking work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and application malfunctions
- Manage service ticket systems with precise documentation and timely resolution
- Deploy and configure workstations, peripherals, and cloud-based productivity tools
- Document SOPs and knowledge base articles for team scalability
- Collaborate with senior engineers on escalated security and infrastructure issues
Qualifications
- 1+ years of technical support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent practical knowledge
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong customer service skills with ability to de-escalate technical frustrations
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Basic networking knowledge (TCP/IP, DNS, DHCP) and security protocols
- Flexible schedule availability including weekday evenings and weekends