Job Description
Join TechNova Solutions as a Help Desk Support Specialist and receive a $5,000 sign-on bonus! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base in Portland's vibrant tech scene. As a key member of our IT team, you'll troubleshoot hardware/software issues, implement solutions, and ensure seamless user experiences. Enjoy competitive benefits, professional development opportunities, and a collaborative culture in Portland's dynamic downtown core.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to 150+ end-users
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence
- Document solutions in knowledge base and train users on best practices
- Coordinate with vendors for hardware/software procurement and maintenance
- Implement security protocols and enforce compliance policies
- Collaborate with network/storage teams on infrastructure projects
Qualifications
- 2+ years of IT help desk support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong troubleshooting skills for hardware/software issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems and ITIL processes
- Ability to lift 20 lbs for equipment maintenance
- BS in Computer Science or related field preferred