Job Description
Join our award-winning IT team in Madison, WI and kickstart your career with a $3,000 sign-on bonus! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Why Apply?
- Immediate $3,000 sign-on bonus
- Comprehensive health/dental/vision plans
- 401(k) with 6% employer match
- Tuition reimbursement program
- Modern downtown office near State Capitol
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve Windows 10/11, macOS, and mobile device issues
- Manage Active Directory user accounts and permissions
- Document all interactions and resolutions in ServiceNow ticketing system
- Collaborate with network and security teams on complex incidents
- Train end-users on new software and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of IT help desk support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in troubleshooting Windows OS, Office 365, and VPN
- Strong customer service skills with ability to communicate technical concepts
- Experience with Service Desk ticketing systems (e.g., ServiceNow, Jira)
- Basic knowledge of networking concepts and Active Directory
- Ability to work flexible hours including occasional on-call duties