Job Description
Join our dynamic IT team in Austin, TX and kickstart your career with a $3,000 sign-on bonus! TechSolutions Austin is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the frontline hero resolving hardware/software issues, optimizing system performance, and ensuring seamless user experiences in a collaborative startup environment. Relocation assistance available!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and remote desktop tools
- Document incidents and solutions using ServiceNow/JIRA ticketing systems
- Deploy and configure new workstations, peripherals, and cloud applications
- Collaborate with network/infrastructure teams on complex escalations
- Conduct user training on security protocols and best practices
Qualifications
- 2+ years in IT support or help desk environment
- CompTIA A+/Network+ certification (or equivalent experience)
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems and ITIL processes