Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31st. You'll be the hero behind our scenes, providing critical technical support to 500+ employees while working in our modern waterfront office. Enjoy competitive benefits, professional development funds, and a culture that values work-life balance. Apply today and launch your IT career in paradise!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application errors
- Manage ticketing system with SLA adherence and thorough documentation
- Deploy and configure desktops/laptops, peripherals, and mobile devices
- Train end-users on security protocols and best practices
- Collaborate with network and security teams on escalated incidents
Qualifications
- 2+ years of IT help desk experience in Windows/macOS environments
- CompTIA A+ or equivalent certification (required)
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong customer service skills with conflict resolution expertise
- Ability to prioritize tasks in fast-paced environments
- Valid Florida driver's license (for occasional site visits)