Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Tampa! We're offering a $2,500 sign-on bonus for qualified candidates ready to deliver exceptional technical support. This role is your gateway to a dynamic career in IT with growth opportunities, comprehensive benefits, and a collaborative culture. We pride ourselves on innovation, employee development, and making technology accessible to all.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve system outages, network connectivity problems, and application errors
- Document all interactions and resolutions in ITSM software (ServiceNow/Jira)
- Manage user accounts, permissions, and access across enterprise systems
- Collaborate with senior engineers on complex escalations
- Conduct employee training on IT security best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of help desk/technical support experience in a corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network, security, and application issues
- Excellent verbal/written communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Ability to work rotating shifts including occasional weekends