Job Description
Are you a technical problem-solver ready to make an impact?
Horizon Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Seattle, WA. We pride ourselves on our collaborative culture and are looking for a proactive individual to ensure our employees have the tools they need to succeed. We provide all necessary equipment to ensure you are fully equipped for the role from day one.
In this role, you will serve as the first point of contact for internal technical support, ensuring a seamless IT experience for our workforce. If you have a passion for troubleshooting and a customer-first mindset, we want to hear from you.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and in-person for hardware and software issues.
- Deploy, configure, and manage user workstations and peripherals.
- Log and track all support tickets in the ITSM system with high accuracy.
- Perform regular maintenance and updates on company-provided equipment.
- Assist in the migration of data and systems to ensure business continuity.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in Help Desk or Technical Support roles.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Experience with Active Directory and ticketing systems (e.g., ServiceNow, Jira).
- Excellent verbal and written communication skills.
- Ability to lift and set up computer equipment (up to 40 lbs).