Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and become the hero of our tech ecosystem! We're seeking a customer-focused tech enthusiast to deliver exceptional support to our growing client base in sunny St. Petersburg, FL. This hybrid role blends remote flexibility with our vibrant downtown office culture, offering career growth in a dynamic IT environment. If you thrive on solving puzzles and empowering users, this is your next career move!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems (Jira/Zendesk) with SLA adherence
- Provide remote support via phone, chat, and screen sharing
- Document solutions in knowledge base for team scalability
- Collaborate with network/security teams on escalated incidents
- Train users on new tech deployments and best practices
Qualifications
- 2+ years in Tier 1/2 IT support or help desk environment
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong diagnostic skills for Windows/macOS/Linux systems
- Exceptional communication and conflict resolution abilities
- Experience with ServiceNow or similar ITSM platforms