Job Description
Are you a technical problem-solver looking for an exciting opportunity in Orange County? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Santa Ana, CA.
In this key role, you will serve as the primary point of contact for our employees, ensuring seamless access to technology and resolving technical issues efficiently. We pride ourselves on providing top-tier support in a fast-paced, collaborative environment.
What We Offer:
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance.
- Paid time off and professional development budget.
Ready to make an impact? Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Troubleshoot and resolve network connectivity, printer, and application access problems.
- Manage user accounts, reset passwords, and configure access permissions for employees.
- Document all technical incidents, resolutions, and customer interactions in the ticketing system.
- Assist in the deployment of new workstations, laptops, and peripherals.
- Collaborate with the IT infrastructure team to maintain system integrity and security.
- Conduct basic IT training for end-users as needed.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- CompTIA A+ Certification or similar IT support certification is highly preferred.
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a multi-tasking environment.