Job Description
We are looking for a dedicated Help Desk Support Specialist to join our growing team in San Diego. As a key member of our IT department, you will play a crucial role in maintaining our company's technology infrastructure and ensuring our employees have the tools they need to succeed.
Why You’ll Love Working Here
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- A dynamic, collaborative work environment in the heart of San Diego.
- Flexible work options and modern office amenities.
If you have a passion for technology and a knack for solving problems, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Log and track all help desk tickets in our CRM system, ensuring timely resolution.
- Escalate complex technical issues to the appropriate Level 2 or 3 support teams.
- Conduct regular IT asset inventory and hardware audits.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows operating systems (10/11) and Microsoft Office Suite.
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) is a plus.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple tasks and work independently in a fast-paced environment.
- Customer service-oriented mindset with a focus on user satisfaction.