Job Description
Are you a problem-solver who thrives in a fast-paced environment?
Apex Technical Services is looking for a dedicated Help Desk Support Specialist to join our team in Sacramento, CA. We pride ourselves on delivering top-tier IT support to our clients, and we are currently offering weekly pay for this exciting opportunity.
In this role, you will be the first point of contact for our employees, resolving technical issues and ensuring our technology infrastructure runs smoothly. If you have a passion for technology and a customer-first mindset, we want to hear from you.
Why Join Us?
- Weekly Paychecks: Get paid on time, every time.
- Competitive Salary: $25.00 - $35.00/hour depending on experience.
- Professional Development: Ongoing training and career growth opportunities.
- Modern Equipment: Work with the latest technology.
About the Role:
As a Help Desk Support Specialist, you will act as the bridge between our users and IT solutions. You will manage incoming requests, troubleshoot hardware and software issues, and ensure a seamless user experience across the organization.
Responsibilities
- Provide Level 1 and Level 2 technical support via phone, email, and in-person to end-users.
- Troubleshoot and resolve hardware (printers, laptops, monitors) and software (Windows, Office 365, VPN) issues.
- Manage and track all IT service requests using the ticketing system (e.g., ServiceNow, JIRA).
- Install, configure, and maintain desktop environments, including updates and security patches.
- Escalate complex issues to Level 2 specialists or vendors as needed.
- Conduct user training sessions on new software and security protocols.
- Ensure strict adherence to IT security policies and data privacy regulations.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Minimum of 2 years of experience in Help Desk, Technical Support, or a related IT role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with ticketing systems and remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- Ability to work occasional overtime during peak periods.