Job Description
Join our dynamic IT team at TechSolutions Inc. as an immediate hire Help Desk Support Specialist in Chandler, AZ. We're seeking a tech-savvy professional to resolve user issues, maintain system integrity, and deliver exceptional customer service. This is your opportunity to launch or advance your IT career with a company that invests in talent growth. Enjoy competitive benefits, flexible schedules, and a collaborative work environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using Zendesk and maintain SLA compliance
- Deploy and configure desktop/laptop systems across 500+ users
- Document procedures and create knowledge base articles
- Coordinate with vendors for hardware repairs and software licensing
- Conduct user training on new systems and security protocols
- Monitor network performance and escalate critical incidents
Qualifications
- 2+ years of help desk or tier-1 IT support experience
- CompTIA A+ or similar certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (Zendesk/Jira) preferred
- Strong diagnostic skills and problem-solving aptitude
- Excellent communication and customer service abilities
- Ability to work flexible shifts including weekends/on-call
- Valid Arizona driver's license for occasional site visits