Job Description
Join our award-winning IT team and kickstart your career with our comprehensive paid training program! We're seeking motivated Help Desk Support Specialists in Virginia Beach to deliver exceptional technical assistance to our clients. No prior experience required – we provide all necessary training to transform you into an IT professional. Enjoy competitive benefits, growth opportunities, and a supportive work environment in Virginia's tech hub.
What We Offer:
- 4-week paid intensive training program covering Windows, networking, and customer service
- Industry certifications (CompTIA A+, Google IT Support Professional)
- Clear career progression path to senior IT roles
- Comprehensive health, dental, and vision insurance
- Flexible work arrangements after training completion
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems and document troubleshooting steps
- Provide on-site technical support for office equipment
- Train end-users on software applications and security protocols
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and report potential vulnerabilities
- Maintain accurate knowledge base articles
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Excellent problem-solving abilities and customer service mindset
- Strong written and verbal communication skills
- Ability to learn technical concepts quickly
- Willingness to obtain CompTIA A+ certification during training
- Must pass pre-employment background check and drug screen