Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Charlotte-based Help Desk Support team. No prior experience required – we'll equip you with industry certifications and hands-on expertise to succeed. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in one of America's fastest-growing tech hubs.
Why Join Us?
- 6-week paid training program covering IT fundamentals, security protocols, and customer service excellence
- Path to CompTIA A+ and Microsoft certifications
- Mentorship from senior engineers
- Full benefits package including health insurance and 401(k)
- Clear career ladder to systems administrator or network engineer roles
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document tickets in ServiceNow with detailed resolution steps
- Escalate complex issues to senior engineers with comprehensive case notes
- Conduct new employee onboarding for IT equipment setup
- Monitor system alerts and perform routine maintenance tasks
- Maintain security protocols and data protection standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Customer service mindset with patience and empathy
- Willingness to earn CompTIA A+ certification during training
- Valid driver's license (for occasional on-site support)