Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals for our Help Desk Support Specialist positions in Minneapolis. No prior experience required – we provide all necessary training to transform you into a confident IT professional. Enjoy competitive pay, full benefits, and clear career advancement opportunities in our dynamic tech environment.
As a cornerstone of our IT department, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our clients. Our 8-week paid training covers everything from hardware troubleshooting to cybersecurity basics, setting you up for long-term success in the IT field.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document all interactions and solutions in ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Train end-users on new technologies and best practices
- Collaborate with senior technicians on complex escalations
- Monitor system performance and proactively address potential issues
- Adhere to IT security protocols and data protection standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Basic familiarity with Windows/macOS operating systems
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to complete paid certification training
- Valid Minnesota driver's license (required for occasional on-site visits)