Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Help Desk Support team in Minneapolis. No prior experience required – we provide all necessary training to become a certified IT professional. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities in a collaborative tech environment.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Diagnose and resolve customer tickets via phone, email, and remote access
- Document incidents and solutions using ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior technicians with detailed documentation
- Train end-users on new software implementations and IT best practices
- Maintain accurate asset inventory and documentation
- Participate in after-hours rotation (1:5 schedule)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Excellent verbal communication and problem-solving skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly through structured training
- CompTIA A+ certification (provided upon completion of training)
- Valid driver's license (for occasional on-site support)