Job Description
Launch your IT career with our comprehensive paid training program for Help Desk Support Specialists! TechSolutions Inc. is seeking motivated individuals in Milwaukee to join our award-winning IT support team. No prior experience required – we provide everything you need to succeed in this high-demand field. Enjoy hands-on training with cutting-edge technology, mentorship from industry experts, and a clear path to career advancement. Our inclusive culture values growth, collaboration, and innovation, making this the perfect opportunity to build a stable future in technology.
Responsibilities
- Provide exceptional technical support to internal and external customers via phone, email, and chat
- Troubleshoot hardware, software, and network issues across Windows and macOS environments
- Document all support interactions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on company systems and best practices
- Monitor system performance and proactively address potential issues
- Adhere to ITIL processes and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong problem-solving abilities and customer service mindset
- Basic familiarity with computer hardware and software concepts
- Excellent communication and interpersonal skills
- Ability to work independently and in team environments
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening