Job Description
Launch your IT career with our comprehensive paid training program! TechWave Solutions is seeking motivated Help Desk Support Specialists in Virginia Beach, VA. No prior experience required – we provide hands-on training in cutting-edge technologies while offering competitive compensation and growth opportunities. Join our collaborative team where your problem-solving skills and customer service passion will thrive.
What We Offer:
- 6-week paid training program covering Windows OS, networking basics, and ticketing systems
- Industry certifications (CompTIA A+, Microsoft 365)
- Clear career path to senior IT roles
- Health benefits, 401(k) matching, and paid time off
- Modern hybrid work environment
Responsibilities
- Provide remote and in-person technical support to employees via phone, email, and chat
- Troubleshoot hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all interactions using ticketing systems (ServiceNow/Jira)
- Install, configure, and maintain end-user devices
- Collaborate with IT teams to resolve complex system issues
- Conduct new employee workstation setups and onboarding
- Stay current with emerging technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical skills
- Strong problem-solving and communication abilities
- Customer service mindset with patience and empathy
- Ability to work in a fast-paced environment
- Valid driver's license for occasional on-site support
- Pass background check and drug screen
- Must be authorized to work in the US