Job Description
Launch Your IT Career with Paid Training!
We are seeking a motivated and eager Help Desk Support Specialist to join our rapidly growing team in Plano, TX. If you have a passion for technology and excellent customer service skills, we want to hear from you. This is a fantastic opportunity to enter the IT industry with paid training and a clear path for advancement.
In this role, you will be the first point of contact for our employees, resolving technical issues efficiently and professionally. We provide comprehensive on-the-job training to ensure you have the skills needed to succeed in a dynamic IT environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems to end-users regarding hardware, software, and network issues.
- Troubleshoot and resolve common technical problems including printer connectivity, software installation, and access permissions.
- Manage and maintain accurate records of all support requests and resolutions in the help desk ticketing system.
- Conduct on-site and remote support to ensure minimal disruption to business operations.
- Escalate complex issues to senior IT staff or vendors when necessary, ensuring timely follow-up.
- Assist in hardware inventory management and asset tagging processes.
Qualifications
- High School Diploma or GED required; Associate's degree in Information Technology or related field is a plus.
- Basic understanding of Windows operating systems (10 & 11) and Office Suite applications.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users in a clear and concise manner.
- Willingness to complete paid training programs and obtain relevant certifications (we support your growth).
- Reliable internet connection and a quiet home office setup for remote work components.