Job Description
Launch your IT career with comprehensive paid training! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Fort Worth, TX. No experience required – we'll invest in your growth!
Why Join Us?
- Full-time role with benefits package
- 4-week paid training program covering Windows, networking, and security
- Clear career path to systems administration
- Collaborative team environment
- Modern downtown office with flexible scheduling options
Transform your passion for technology into a stable career. Apply today to start your journey with industry experts!
Responsibilities
- Provide Tier 1 technical support for 200+ employees via phone, email, and chat
- Diagnose and resolve hardware/software issues (Windows OS, Microsoft 365, printers)
- Document all tickets in ServiceNow with detailed resolution steps
- Install, configure, and maintain desktop/laptop equipment
- Assist with network connectivity and security protocols
- Participate in weekly training sessions to expand technical skills
- Escalate complex issues to Tier 2 engineers with detailed documentation
Qualifications
- High school diploma or equivalent (AAS degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong customer service mindset with patience and empathy
- Ability to learn technical concepts quickly during training
- Valid driver's license for occasional equipment pickups
- Must pass background check and pre-employment assessment
- Commitment to completing the full training program
- Availability for on-call rotation (1 weekend per month)