Job Description
Launch your IT career with TechSolve Solutions! We're seeking motivated individuals with no prior experience to join our dynamic help desk team. As Kansas City's leading IT service provider, we offer comprehensive training programs and career growth opportunities. If you're passionate about technology and helping others, this is your perfect entry point into the IT industry.
Responsibilities
- Provide first-level technical support via phone, email, and chat for software/hardware issues
- Troubleshoot Windows/macOS operating systems and common office applications
- Document incidents and solutions using ticketing systems like ServiceNow
- Collaborate with senior technicians to resolve complex problems
- Assist with device setups and user account management
- Conduct remote diagnostics and basic network troubleshooting
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy with willingness to learn technical skills
- Strong problem-solving abilities and attention to detail
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- Reliable transportation to our downtown office
- Passion for technology and continuous learning