Job Description
Launch your IT career with our comprehensive paid training program for Help Desk Support Specialists! TechSolutions Inc. is seeking motivated individuals in San Diego to join our dynamic team. We provide hands-on training in industry-standard tools, systems, and customer service excellence – no prior IT experience required. This role offers clear career progression paths into network administration, cybersecurity, and systems engineering. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment that values continuous learning and innovation.
Responsibilities
- Provide tier-1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all support tickets and resolutions in ITSM software (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed case documentation
- Conduct new employee workstation setup and software deployment
- Monitor system health and perform preventive maintenance tasks
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and proficiency with Microsoft Office Suite
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including occasional weekends
- Customer service experience (retail/food service acceptable)
- CompTIA A+ certification (or willingness to obtain during training)
- Valid driver's license (for occasional equipment transport)