Job Description
Join Detroit's fastest-growing tech firm as an IT Support Trainee! We're urgently seeking motivated individuals ready to launch their careers in IT. Our comprehensive 6-month training program combines hands-on experience with mentorship from industry veterans. Enjoy competitive pay, full benefits, and opportunities for rapid advancement. No experience required—just passion for technology and a drive to learn. Apply today and transform your future!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and resolutions using ServiceNow
- Assist with network monitoring and security protocols
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex projects
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work flexible hours
- Valid Michigan driver's license (for occasional site visits)
- Pass background check and drug screening
- U.S. citizenship or work authorization required