Job Description
Join our award-winning IT team as a Help Desk Support Specialist with comprehensive paid training! No experience necessary – we provide all the tools and certifications needed to succeed in this high-demand role. Enjoy a collaborative environment with career advancement opportunities into network administration, cybersecurity, or cloud computing. Our Chula Vista headquarters offers modern facilities, competitive benefits, and a commitment to employee growth.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop for 500+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office 365, and enterprise applications
- Document all interactions in ServiceNow ticketing system with detailed resolution notes
- Escalate complex issues to senior engineers with clear technical documentation
- Conduct user training on new software deployments and security protocols
- Monitor system health using SolarWinds and proactive alerting tools
- Support office hardware setup including printers, scanners, and mobile devices
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer hardware, networking concepts, and operating systems
- Excellent written and verbal communication skills with customer service focus
- Ability to learn technical concepts quickly and work under pressure
- CompTIA A+ certification desired (training provided if not certified)
- Proficiency with remote support tools (TeamViewer, AnyDesk, or similar)
- Valid California driver's license for occasional on-site support
- Pass background check and drug screening