Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Tulsa, OK. No prior experience required—just a passion for technology and customer service. Our 8-week paid training covers everything from troubleshooting to network fundamentals, followed by a full-time role with growth opportunities. Enjoy competitive pay, benefits, and a supportive team environment dedicated to your success.
Why Join Us?
- Free industry certification (CompTIA A+)
- Clear career path to senior IT roles
- Modern hybrid work options
- Tuition reimbursement for continued education
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document all interactions in ticketing systems
- Install/configure workstations and peripherals
- Escalate complex issues to senior engineers
- Conduct user training on new systems
- Maintain inventory of IT assets
Qualifications
- High school diploma or equivalent
- Basic computer literacy (Windows OS, internet navigation)
- Excellent communication and problem-solving skills
- Ability to work flexible hours (including weekends on rotation)
- Customer service mindset with patience and empathy
- Passion for continuous learning
- Must pass background check and drug screen