Job Description
Launch your IT career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Help Desk Support Specialists to join our dynamic team in sunny San Diego. No prior experience required – we provide all the training you need to succeed in this high-demand role. Enjoy competitive pay, full benefits, and a clear career growth path in a collaborative environment. Apply today and transform your passion for technology into a rewarding profession!
Responsibilities
- Provide exceptional technical support to resolve hardware/software issues via phone, email, and chat
- Document all support tickets and maintain accurate knowledge base entries
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Collaborate with IT teams to escalate complex issues and implement solutions
- Train end-users on software applications and security protocols
- Monitor system performance and proactively address potential disruptions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and communication skills
- Basic knowledge of Windows/macOS operating systems
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly during training
- CompTIA A+ certification (or willingness to obtain post-hire)
- Valid California driver's license (for occasional on-site support)