Job Description
Join our award-winning IT team at TechSolutions Inc. and become the frontline hero empowering users across the Bay Area! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance in a fast-paced, collaborative environment. As a key member of our Oakland-based team, you'll troubleshoot complex IT issues while driving innovation and user satisfaction. Enjoy competitive benefits, professional development opportunities, and the chance to shape our future tech roadmap.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and on-site technical support to 500+ employees
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and configure new equipment including mobile devices
- Document solutions in knowledge base for team scalability
- Collaborate with network/server teams on escalated issues
- Conduct security awareness training for staff
Qualifications
- 3+ years in enterprise-level help desk support
- CompTIA A+/Network+ certification required
- Expertise in Active Directory, Office 365, and VPNs
- Experience with Jira/Servicenow ticketing systems
- Strong written/verbal communication skills
- Ability to manage competing priorities under pressure
- Bachelor's in IT or related field preferred