Job Description
Join TechNova Solutions as a Help Desk Support Specialist and become the hero behind our seamless IT operations! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse workforce. This is your chance to grow your career in a dynamic environment while making tangible impacts on employee productivity and satisfaction. Apply today and join our award-winning team in the heart of Jersey City!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve complex technical problems using remote access tools and ticketing systems
- Document all interactions and resolutions in ServiceNow with detailed technical notes
- Train users on new systems, security protocols, and best practices
- Collaborate with network and security teams on escalated issues
- Monitor system health and proactively address potential disruptions
- Support office equipment including printers, AV systems, and mobile devices
Qualifications
- Associate's degree in IT or relevant certification (CompTIA A+, Network+, etc.)
- 2+ years of experience in technical support or help desk environments
- Proficiency in Windows OS, Microsoft Office 365, and enterprise applications
- Strong troubleshooting skills with hardware and software diagnostics
- Excellent communication abilities with empathy and patience
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Basic knowledge of networking concepts and security protocols
- Ability to work flexible hours including occasional on-call support