Job Description
Launch your IT career with our comprehensive training program! TechSolutions KC is seeking motivated Help Desk Support Specialists to join our dynamic team in Kansas City. No prior experience required – we provide paid hands-on training in our state-of-the-art facility. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your problem-solving skills shine. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for employees
- Troubleshoot hardware/software issues including Windows OS and Microsoft Office
- Document all interactions in IT service management system (ServiceNow)
- Install/configure workstations, peripherals, and mobile devices
- Collaborate with senior engineers on complex escalations
- Conduct new hire equipment setup and orientation sessions
- Participate in bi-weekly skill development workshops
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Strong customer service aptitude and communication skills
- Basic familiarity with Windows operating systems
- Ability to learn technical concepts quickly through structured training
- Proficient in multitasking and time management
- Must pass background check and drug screening
- Valid driver's license (for occasional site visits)
- Willingness to work flexible hours during system maintenance windows