Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate Help Desk Support Specialists in Austin, TX with zero experience required. Our comprehensive training program will equip you with essential technical skills while fostering your customer service excellence. Join our collaborative team where your eagerness to learn is valued as much as your potential. Enjoy competitive pay, comprehensive benefits, and clear career advancement paths in Austin's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve user problems with Windows/macOS, Microsoft Office, and network connectivity
- Document tickets in ServiceNow with clear, detailed descriptions and resolution steps
- Escalate complex issues to senior engineers with comprehensive background information
- Conduct new employee equipment setup and orientation sessions
- Contribute to knowledge base articles and troubleshooting guides
- Monitor service health dashboards and proactively address emerging trends
Qualifications
- No prior IT experience required – we provide full training!
- High school diploma or equivalent; college coursework a plus
- Exceptional customer service mindset and problem-solving abilities
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and basic internet navigation
- Ability to learn technical concepts quickly and apply them
- Comfortable working in a fast-paced, team-oriented environment
- Must pass basic aptitude assessment and background check