Job Description
Welcome to Apex Technical Solutions, where we bridge the gap between complex technology and human needs. We are currently looking for a dedicated Help Desk Support Specialist to join our dynamic team in Mesa, Arizona.
In this pivotal role, you will serve as the primary point of contact for our employees, providing top-tier technical support and ensuring business continuity. If you thrive in a fast-paced environment and love turning frustrated users into happy customers, this is the perfect opportunity for you.
Why You'll Love Working Here:
- Competitive salary and comprehensive health benefits.
- Generous paid time off and professional development stipends.
- A collaborative culture that values innovation and teamwork.
Our Commitment:
We are committed to providing an inclusive workplace where everyone can succeed. Join us in driving technological excellence across the Southwest.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage and maintain the Service Desk ticketing system (e.g., ServiceNow, Jira).
- Install, configure, and troubleshoot Microsoft Office 365, Windows 10/11, and macOS.
- Perform routine hardware audits and inventory management.
- Collaborate with network engineers to resolve complex network connectivity issues.
- Document all support interactions and resolutions in the knowledge base.
Qualifications
- High school diploma or GED required; Associate degree in IT or equivalent experience preferred.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong working knowledge of Active Directory, Windows OS, and Microsoft Office Suite.
- Excellent problem-solving skills with the ability to explain technical concepts to non-technical users.
- Strong written and verbal communication skills.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.